[et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.25.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
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At CreatiV\u00ednculo, we strive to offer services of the highest quality, so our Refund Policy (the \u201cPolicy\u201d) is designed to provide clarity and transparency in the refund process, ensuring a fair and consistent experience for all CreatiV\u00ednculo customers.<\/span><\/p>\n CreatiV\u00ednculo provides the Customer with various reasons for non-compliance that may lead to the need to use this Policy. The details are as follows:<\/span><\/p>\n Additionally, if any issues arise with the service, such as non-compliance, inconsistency, partiality, defects, or customer dissatisfaction, the service can be canceled by mutual agreement. In such circumstances, the amount retained as a guarantee may be refunded to the customer, meaning the amount that has not been released to the professional by the customer.<\/span><\/p>\n In the event of cancellation and refund to the customer, the amount will be credited to the account registered with CreatiV\u00ednculo according to the payment method used in the original transaction. The customer can then choose to use the credit for future services or request a refund to their bank account.<\/span><\/p>\n The Customer must comply with the payment process established by CreatiV\u00ednculo. If the Customer sends funds to CreatiV\u00ednculo and subsequently requests a cancellation through an external financial entity without first contacting CreatiV\u00ednculo, they will be responsible for the costs associated with such cancellation.<\/span><\/p>\n The right to a refund will only apply if the Customer has made the payment for the Services as specified in the order, including all relevant fees.<\/span><\/p>\n Any costs associated with processing the refund will be borne exclusively by the Customer. These charges will be deducted from the total refund amount.<\/span><\/p>\n Depending on the Service offered by CreatiV\u00ednculo, the Customer must comply with the following conditions:<\/span><\/p>\n Notes:<\/b> Refunds will not be made if the Customer has received the services contracted according to their order and is completely satisfied with them. However, if the Customer changes their mind and wishes to return the already provided service, CreatiV\u00ednculo cannot process the refund since the service has been fulfilled as agreed.<\/span><\/p>\n In exceptional situations, CreatiV\u00ednculo reserves the right to evaluate each case individually and offer alternative solutions, such as adjustments to the provided services or credits for future projects.<\/span><\/p>\n If the payment method used has been canceled or replaced, the customer must contact their service provider to verify how the refund will be handled in this case. As a process, we send the refund information to the card operator.<\/span><\/p>\n For any queries related to our Policy or to request a refund, please contact our support team at the following email address: atencion@creativinculo.com. At CreatiV\u00ednculo, we are available to assist you and ensure that all your concerns are addressed efficiently.<\/span><\/p>\n CreatiV\u00ednculo reserves the right to update this Policy at any time. Modifications will be posted on our website, and the date of the last update will be indicated at the top of the document. Customers are advised to periodically review this Policy to stay informed of any changes.<\/span><\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" REFUND POLICY At CreatiV\u00ednculo, we strive to offer services of the highest quality, so our Refund Policy (the \u201cPolicy\u201d) is designed to provide clarity and transparency in the refund process, ensuring a fair and consistent experience for all CreatiV\u00ednculo customers. Reasons for Returns, Cancellations, and Refunds CreatiV\u00ednculo provides the Customer with various reasons for […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n This is a sample page.<\/b><\/p>\n\n\n\n Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n Additional non-returnable items:<\/p>\n\n\n\n To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-168","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/creativinculo.com\/en\/wp-json\/wp\/v2\/pages\/168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/creativinculo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/creativinculo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/creativinculo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/creativinculo.com\/en\/wp-json\/wp\/v2\/comments?post=168"}],"version-history":[{"count":4,"href":"https:\/\/creativinculo.com\/en\/wp-json\/wp\/v2\/pages\/168\/revisions"}],"predecessor-version":[{"id":376,"href":"https:\/\/creativinculo.com\/en\/wp-json\/wp\/v2\/pages\/168\/revisions\/376"}],"wp:attachment":[{"href":"https:\/\/creativinculo.com\/en\/wp-json\/wp\/v2\/media?parent=168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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Overview<\/h2>\n\n\n\n
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Refunds<\/h2>\n\n\n\n
Late or missing refunds<\/h3>\n\n\n\n
Sale items<\/h3>\n\n\n\n
Exchanges<\/h2>\n\n\n\n
Gifts<\/h2>\n\n\n\n
Shipping returns<\/h2>\n\n\n\n
Need help?<\/h2>\n\n\n\n